Your customer just mentioned a competitor on a QBR. You have 48 hours before they schedule a demo. Rival Radar gives CSMs the competitive intel to protect renewals and turn threats into expansion.
A customer drops a competitor name at renewal. Your CSM panics, scrambles to find info, and sends a response 3 days too late. The eval is already underway.
Post-mortems reveal the same story: the customer had concerns your team could have addressed, but nobody had competitive context to respond in the moment.
Sales has battle cards (maybe). Customer success has nothing. When a competitive threat appears in an existing account, CSMs are completely on their own.
You go into renewal calls without knowing what alternatives your customer might be considering. You’re reactive instead of proactive.
The customer asks why they shouldn’t switch to Competitor X. Your CSM knows the product is better but can’t articulate the specific differentiators under pressure.
When a customer churns to a competitor, there’s no systematic approach to win them back. No tracking, no playbook, no follow-up strategy.
Not ‘why choose us’ — but ‘why stay with us.’ Battle cards specifically framed for retention scenarios with different messaging than new business.
Customer says ‘Competitor X does Y better.’ The AI sales coach gives your CSM an instant, informed response they can use right on the call.
Before every renewal, get an updated competitive landscape. Know what alternatives your customer might be considering and prepare talking points proactively.
AI-generated talking points that reframe conversations around the unique value your product delivers that competitors can’t match. Specific, not generic.
Pre-built email templates and talk tracks for the most common competitive threats. Your CSM responds in hours, not days — while the window is still open.
Lost a customer to a competitor? Track it, analyze why, and build the playbook to win them back when the competitor inevitably disappoints.
“We were losing 3-4 accounts per quarter to a specific competitor. Once we armed our CSMs with competitive battle cards and proactive renewal prep, we cut that to zero. Two of those accounts actually expanded.”
— VP of Customer Success, B2B SaaS
Customer mentions a competitor or shows disengagement signals. Pull up instant competitive intel on that specific rival.
Use retention battle cards and the AI coach to address concerns, reframe the conversation, and reinforce your product’s value.
Turn the competitive threat into an expansion discussion. Show how your roadmap addresses their needs better than switching.
Equip your CS team with competitive intel before it's too late. Turn competitive threats into retention wins.
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